Managing your Orders

Through the Orders page you can easily determine which state your order is in, as well as which action is still required from you:

• Awaiting Action
  

• Ready for Collection
  

• Shipped
  

• Delivered
  

• All Orders
  

Awaiting Action: As soon as a new order is placed it will appear in Awaiting Action. All actions required from you to complete an order are displayed on this page. Any orders still requiring action will remain on this page until they have been marked as “ready for collection”.

Required actions:

1. Accept or cancel an order.
   
2. Schedule a courier collection.
   
3. Download/print a waybill.
   
4. Mark an order as ready for collection.
   

1. Accept or cancel orders:

You will be able to review all new orders and either accept or cancel them one-by-one or in bulk.

Accepting an order indicates you have the stock available and will be able to prepare it within the required processing time. You should only cancel an order if you do not have the stock available and you are unable to fulfill it. Your Inventory on Hand must be up-to-date at all times to prevent this from happening, as cancelled orders will have a negative effect on your Merchant Performance rating.

2. Schedule courier collection:  

Once an order is accepted, you will be able to schedule a collection with our courier to pickup your order.

Please ensure the pickup date is scheduled on or before the order’s due date. To book same day collection, please schedule the order before 11:30am  on the day of collection.

We've recently updated our schedule courier collection process. All the changes have been published in a separate document and can be viewed here

3. Download/print waybill:

As soon as a pickup date is scheduled with our courier, the order’s waybill will become available for download. It must be printed and attached to the outside of your order, visible to the courier.

We've recently updated our schedule courier collection process. All the changes have been published in a separate document and can be viewed here

4. Ready for Collection:

When your order is packed and ready for collection, select “Ready for Collection” to move the order out of the Awaiting Action and into the Ready for Collection.

Ready for Collection: Once an order has been marked as ready for collection it will move over to Ready for Collection.

On this page you will be able to review the order and its pickup details. If necessary you can re-print the waybill or cancel the pickup. When cancelling a pickup, the order will move back to Awaiting Action where you will be able to schedule a new courier collection and print a new waybill. Once the order has been collected by our courier, select “mark order as shipped” to move the order to Shipped.

Shipped: Orders that have been marked as shipped will be displayed on the Shipped page.

Delivered: Orders that have been successfully delivered to customers will be automatically updated and displayed on the Delivered page.

All Orders: All orders in every status will be displayed on the All Orders page.